Real Plaza · Intercorp Retail · 2022–24
Unified Tenant Platform (PUL)
Platform that standardized backoffice processes for the largest shopping mall chain in Peru.
80 % processes standardized−70 % time−50 % costs
Problem
The largest shopping mall chain in Peru ran its backoffice processes without standardization across tenants, driving up rework time and cost.
Decision
Build the Unified Tenant Platform (PUL) to standardize backoffice processes for all tenants on a single platform.
Result
80% of processes were standardized, cutting time by 70% and costs by 50%.